Contact Us
Got a question about one of the new online casinos we've reviewed, spotted something that needs updating, or just want to flag a broken link? We'd rather hear about it than have you rely on outdated information. Here's how to reach us and what to expect once you do.
How to reach the team
The quickest way to contact us is by email at [email protected]. Whether you're asking about a specific operator, questioning a rating, or reporting something that doesn't match your own experience, send us the details and we'll take a look. We generally aim to reply within a couple of business days, though enquiries involving a review update or fact-check can take a little longer while we verify the details.
What we can actually help with
Aussie Online Casinos is an independent comparison site — we review, rank and compare online casinos available to Australian players, but we don't operate any casino, hold player funds, or process deposits and withdrawals ourselves. That means there are some things we're well placed to help with, and others that need to go elsewhere.
- We can help with: questions about our review process, ratings, bonus terms as we've reported them, corrections to factual details, and general feedback on the site.
- We can't help with: your personal casino account, a specific deposit or withdrawal, identity verification issues, or a dispute with an operator. Those matters sit with the casino itself — its own support team, listed on its site, is the right first point of contact.
Reporting an issue with a listed casino
Because the operators we cover are offshore businesses licensed outside Australia, we don't have the authority to intervene in individual account disputes. If you've had a problem with a withdrawal, a bonus, or account verification at one of the sites we list, your first step should always be that casino's own customer support, followed by whichever licensing body issued its licence if the matter isn't resolved. If you let us know what happened, though, we'll take it into account when we next update that review — genuine reader feedback is one of the ways we keep our coverage current.
If gambling has stopped feeling like fun
If you're contacting us because gambling is causing you or someone close to you stress, that's worth raising directly rather than through a review query. Our Responsible Gambling page lists tools and support services available to Australian players, including options for setting limits or self-excluding. Support services in Australia are available if things feel like they're getting on top of you, and reaching out early tends to make the biggest difference.
Before you write in
A few quick checks can save time on both sides:
- If your question is about a bonus offer, check the operator's own terms page first — wagering requirements, expiry dates and maximum cashout limits are set by the casino, not by us, and can change without notice.
- If you're asking about site policies, our Terms and Conditions page covers how we operate and how our content should be used.
- If you'd like to know more about who's behind Aussie Online Casinos and how we approach reviews, that's covered on our About Us page.
Feedback on new casino listings
New online casinos launch regularly, and we're often asked how a particular site ended up on our radar or why one hasn't been reviewed yet. If there's a newer operator you think is worth a look, or you've noticed a licence, payment method or feature has changed since we last checked, let us know — we review our listings periodically and reader tips genuinely help flag what needs a second look.